Agents that pick up the phone when the front desk can't, and write into the practice management tool nobody likes typing into.
This is where we spend most of our time. New-patient calls outside hours, recall and reminders, routine email enquiries, and getting the call notes into the right system without a receptionist doing it by hand at the end of their shift.
A practice of five to twenty usually starts with one of these. Most end up with two.
Picks up new-patient calls and reschedules after 5pm. Books into your calendar and emails the practice manager a summary before the next morning.
Scope a Night OwlReplies to the common questions (fees, opening hours, what to bring, how to reschedule) in the practice's own tone. Flags anything that needs a clinician.
Scope a MailroomLogs calls, notes, and follow-ups into your practice management tool automatically. We scope the specific integration with you during discovery.
Scope a ScribeSeparate from the clinic work, we also run a virtual-patient training platform used by medical and nursing students for OSCE practice. Different buyer, different product.
Voice-based virtual patients for clinical-skills practice. Used by students preparing for OSCEs, clinical placements, and communication training.
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